Privacy Policy — j365 Casino Philippines

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by j365 ("j365," "we," "us," or "our") and applies to all personal data collected through the j365 website at j365.club, its associated mobile platform, and any related services (collectively, the "Platform").

j365 is committed to protecting the privacy and personal data of all users, including registered players, prospective players, and visitors to the Platform. This Policy explains our practices regarding the collection, use, storage, disclosure, and protection of personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By accessing or using the j365 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012, j365 acts as the Personal Information Controller in respect of the personal data collected through the Platform. j365 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions or concerns about how j365 processes your personal data, you may contact our Data Protection Officer at: [email protected]

3. Personal Data We Collect

j365 collects the following categories of personal data from players and Platform users:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., PhilSys ID, passport number, driver's license number);
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code);
• Financial Data: Payment method details (e.g., GCash account number, PayMaya account, BPI/BDO/Metrobank account details), transaction history, deposit and withdrawal records;
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings;
• Gaming Data: Game history, betting activity, wagering patterns, bonus usage, and session duration;
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and platform access logs;
• Usage Data: Information about how you navigate and interact with the j365 Platform, including pages visited, features used, and time spent on the Platform;
• Communications Data: Records of your communications with j365 customer support, including live chat transcripts and email correspondence.

j365 does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or compliance purposes, and only with your explicit consent.

4. How We Collect Your Data

j365 collects personal data through the following means:

• Direct Interactions: Data you provide when registering for a j365 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies;
• Third-Party Sources: Data received from payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and regulatory bodies where permitted by law.

5. Purposes and Legal Basis for Processing

j365 processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act:

• Account Registration and Management: To create and maintain your j365 account, verify your identity, and provide access to Platform services. Legal basis: Performance of contract.
• Payment Processing: To process deposits, withdrawals, and refunds through your chosen payment method. Legal basis: Performance of contract.
• KYC and Age Verification: To verify that you are at least 21 years of age and to comply with PAGCOR anti-money laundering (AML) requirements. Legal basis: Legal obligation.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct. Legal basis: Legitimate interests / Legal obligation.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion and limit-setting tools. Legal basis: Legal obligation / Legitimate interests.
• Customer Support: To respond to your inquiries, complaints, and support requests. Legal basis: Performance of contract / Legitimate interests.
• Marketing and Promotions: To send you information about j365 promotions, bonuses, and new features, where you have opted in to receive such communications. Legal basis: Consent.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the j365 Platform. Legal basis: Legitimate interests.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulations, court orders, and other legal obligations. Legal basis: Legal obligation.

6. Sharing of Personal Data

j365 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Game Software Providers: Licensed game developers and content providers whose games are available on the j365 Platform, to the extent necessary to deliver gaming services;
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation;
• Law Enforcement: Philippine law enforcement agencies, courts, or other public authorities, where disclosure is required by a valid legal order or to prevent or investigate criminal activity;
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by j365, subject to confidentiality obligations.

Any third party with whom j365 shares personal data is required to process such data only for the specified purpose and in accordance with applicable data protection law.

7. Cookies and Tracking Technologies

j365 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

The types of cookies used by j365 include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the j365 Platform.

8. Data Retention

j365 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guideline:

• Account and identity data is retained for the duration of your j365 account and for a minimum of five (5) years following account closure, in accordance with PAGCOR AML requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing consent records are retained until you withdraw your consent or for three (3) years from the date of last interaction, whichever is earlier.

Upon expiry of the applicable retention period, j365 will securely delete or anonymize your personal data.

9. Data Security

j365 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the j365 Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to j365 systems;
• Incident response procedures for the detection, reporting, and management of personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j365 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.

10. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by j365:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed;
• Right of Access: The right to request a copy of the personal data j365 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to j365's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact j365 at [email protected]. j365 will respond to all data subject requests within thirty (30) days of receipt.

11. Children's Privacy

The j365 Platform is strictly intended for individuals who are at least 21 years of age. j365 does not knowingly collect personal data from individuals under the age of 21. If j365 becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be suspended. If you believe that a minor has registered on the j365 Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

j365 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, j365 will provide reasonable advance notice to registered players via email or a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the j365 Platform following the effective date of any changes constitutes your acceptance of the revised Policy.

13. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or j365's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the j365 Platform

If you are not satisfied with j365's response to your complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph. j365 will cooperate fully with any investigation conducted by the National Privacy Commission.